Returns & Refunds Policy

Need help with a purchase? Contact SNZ Tech and we will help you work through the next steps. This policy applies to products purchased from SNZ Tech, online or in store.

Your consumer rights

Nothing in this policy limits your rights under New Zealand’s Consumer Guarantees Act 1993 or Fair Trading Act 1986. Where the Consumer Guarantees Act applies, goods must be of acceptable quality, fit for their intended purpose and match their description. A manufacturer’s warranty is additional to these rights; its expiry does not automatically end your protection.

How to request a return

1. Contact us at vd@snztech.co.nz or 021 257 5214.
2. Tell us your order or invoice number, product model and what has happened. Please include proof of purchase; if you cannot find your receipt, another reliable record may help us confirm the purchase.
3. We will discuss assessment and return arrangements with you. Contact us before sending an item so we can provide suitable instructions, particularly for heavy printers or items that may be unsafe to transport.

You can also visit us at 131 Pembroke Street, Hamilton Lake, Hamilton 3204, New Zealand. Contacting us first helps us arrange your return; it does not restrict any statutory right to a remedy.

Faulty or unsuitable products

If a product has a fault covered by the Consumer Guarantees Act, we will provide the appropriate remedy. For a problem that can be fixed, we may repair the item, replace it or provide a refund, at no cost and within a reasonable time.

If the problem is substantial, you may be entitled to reject the goods and choose a refund or a replacement of the same type and similar value, where reasonably available, or keep the goods and claim compensation for the loss in value. Additional remedies may apply if a repair is refused or is not completed within a reasonable time. We will not require you to accept store credit instead of a refund you are legally entitled to.

Damaged, incorrect or incomplete deliveries

Please let us know promptly if your delivery arrives damaged, contains the wrong item or has something missing. Photos of the item, parcel and shipping label can help us investigate. Keep the packaging if practical. We will work with you to resolve the issue; you do not need to resolve it with the courier yourself.

Change of mind

New Zealand law does not generally require a retailer to accept a return simply because you change your mind. Please contact us to discuss whether we can assist before returning a non-faulty item. Any discretionary return and its conditions must be agreed with us. This does not affect your rights for faulty, misdescribed or otherwise non-compliant goods.

Preparing your item

Pack the item securely and include accessories relevant to the problem. Original packaging is helpful but is not required to exercise your rights for a faulty product. Before returning a computer or device, back up your data where possible and remove removable storage or SIM cards that are not needed for assessment. Tell us if you cannot access the device or if data recovery is part of your request.

Contact us about return transport and any reasonable costs associated with a fault covered by law. We will explain the arrangements before you send the item.

Refunds and repair enquiries

When a refund is due, we will confirm the amount and payment arrangements with you, normally using the original payment method where possible. Your payment provider may take additional time to show the funds.

If your concern relates to a repair or other service we provided, contact us with your job or invoice reference and a description of the issue. Your applicable statutory rights for services remain unaffected.

Contact SNZ Tech

Email: vd@snztech.co.nz
Phone: 021 257 5214
Address: 131 Pembroke Street, Hamilton Lake, Hamilton 3204, New Zealand

For independent guidance, visit New Zealand Consumer Protection.